Sankarsan.com offers specialized IT Service Management (ITSM) training and consultancy services, focusing on ITIL certifications. The company provides a range of ITIL 4 training programs, including foundation and advanced levels, and delivers training both virtually and in classrooms. The consultancy services include ITSM Process design and Implementation, ITIL process Audit and assessments, IT service optimization, Training and Knowledge Transfer, and process re-engineering. The training is led by industry experts, and participants receive ongoing learning support post-training.
Sankarsan Biswas is a seasoned ITIL Master and ITSM Consultant with over 30 years of experience in driving enterprise transformations and delivering expert training. His core competencies include:
He has held various roles such as ITSM Consultant, Corporate Service Management Expert, Project Manager for ITSM Process Review, and Academic Head for Cloud and ITIMS Business. His technical skills encompass Data Center Management, Vendor Management, Transitioning & Global Client Management, and Program Management. Sankarsan has extensive experience with organizations like HCL Comnet, IBM Global Services, and ANZ Grindlays Bank, among others.
ITIL4 is a globally recognized framework for IT Service Management (ITSM) that helps organizations align their IT services with business needs, driving value and continuous improvement. It emphasizes flexibility, collaboration, and integrating modern practices like Agile, DevOps, and Lean to enhance service delivery. By adopting ITIL4, businesses can achieve operational efficiency, better customer satisfaction, and sustained growth in a rapidly evolving digital landscape.
To deliver exceptional ITSM consulting and training services by utilizing ITIL and COBIT frameworks, with a focus on helping organizations achieve operational efficiency, strengthen information security, and ensure business continuity. The organization aims to establish itself as a global leader in ITIL consultancy and training by providing innovative, high-quality ITSM solutions and outstanding service delivery that drives enterprise transformation.