While monitoring the colour code for displaying the notification generally followed is RAG, Red – means some exception has happened , Amber- something happened which needs investigation to ascertain and Green – is “informational” and they provide relevant data or notifications without indicating an immediate impact or requiring an immediate response. Informational events typically convey useful information about the system, infrastructure, or services but don’t necessarily indicate an issue or require immediate action. Here are some key points to consider regarding informational events:
- Definition: Informational events are events that provide valuable data, insights, or notifications regarding the status, performance, or utilization of the IT environment. They help in understanding the overall health and performance of the system or services being monitored.
- Examples of informational events: Informational events can include system startup or shutdown notifications, routine system health checks, periodic utilization reports, trend analysis reports, successful backups, configuration changes, or notifications about routine maintenance activities.
- Minimal or no impact on services: Informational events do not typically indicate any immediate issues or significant impact on the services. They are mainly intended to provide visibility and awareness of the system or service state.
- No immediate action required: Since informational events don’t indicate any critical issues, they don’t require immediate action or trigger an incident or problem management process. They are primarily meant for monitoring, reporting, and maintaining an overall understanding of the IT environment.
- Documentation and analysis: Informational events should be properly documented and stored for future reference. They can be used for trend analysis, capacity planning, performance optimization, and historical reporting purposes. Analyzing these events can help identify patterns, predict potential issues, and improve overall system or service performance.
- Communication and reporting: Informational events may be communicated to relevant stakeholders or teams responsible for monitoring and managing the IT environment. Reporting on informational events can provide insights into system performance, trends, and areas that may require attention or improvement.
It’s important to note that while informational events may not require immediate action, they should still be monitored and reviewed regularly to ensure that any emerging patterns or trends are identified and addressed appropriately.