Whenever we need some information which is not available we submit a knowledge article request. Most of the time we are so obsessed with own requirement we do not provide adequate information to narrow down the requirement. Therefore it is essential to provide clear and comprehensive information to ensure that the article meets our needs. Here are some key elements that should be included in a knowledge article request:
- Background information: Start by providing background context or a brief overview of the topic or issue for which you are requesting the knowledge article. Explain why the article is needed and what problem or question it should address.
- Purpose and objectives: Clearly state the purpose of the knowledge article. Are you seeking general information, specific guidance, or an in-depth analysis? Specify the objectives you hope to achieve by obtaining the article.
- Target audience: Identify the intended audience for the knowledge article. Describe their background, expertise level, and any specific requirements or preferences they may have. This information will help shape the content and tone of the article.
- Scope and focus: Define the scope of the article by outlining the specific areas or subtopics that should be covered. Clarify the boundaries and depth of coverage required, ensuring that the article remains focused on the relevant aspects.
- Key points or questions: List the key points, questions, or issues that the article should address. This helps guide the content development process and ensures that the article provides the information you are seeking.
- Required format and structure: Specify the desired format and structure for the article. Do you need a step-by-step guide, a comparative analysis, a case study, or a general overview? Provide any specific formatting requirements, such as headings, subheadings, bullet points, or tables.
- Supporting materials or references: If you have any supporting materials, references, or existing documentation related to the topic, provide them as attachments or links. These resources can help the author understand the subject matter better and ensure alignment with your existing knowledge base.
- Preferred language and style: Indicate the language in which the article should be written. If there are any specific writing style guidelines to follow, such as a specific tone, terminology, or branding requirements, communicate them clearly.
- Deadline and delivery format: Specify the desired deadline for receiving the article and the preferred format for delivery. This could be a Word document, PDF, or any other suitable format based on your organization’s knowledge management system.
- Contact information: Include your contact information, such as your name, email address, and any additional contact details, so that the author or knowledge management team can reach you for clarifications or updates if needed.
By including these elements in your knowledge article request, you provide the necessary information for the author or knowledge management team to create a well-aligned and relevant article that meets your requirements.